BondWell legal
Privacy Policy
BondWell is built around calm support, consent, and clearer communication. This policy explains what information we collect, how we use it, and what may be shared when linked support is turned on.
Last updated: March 2026
1. Who we are
BondWell is a daily support app designed to help people living with epilepsy and the partners, carers, or loved ones supporting them stay gently in step. If you have any privacy questions, you can contact us at hello@bondwell.co.uk.
2. What BondWell does — and does not do
BondWell supports routines, reassurance, and connection. It is not a medical device, it does not provide diagnosis or treatment, it is not emergency support, and it is not seizure detection or seizure monitoring.
3. Information we may collect
Depending on how you use BondWell, we may collect:
- account details such as email address when you secure your BondWell account
- routine timing information such as medication check-in times, meal reminders, hydration reminders, and gentle check-ins
- status information such as whether a check-in has been marked, whether support was requested, and whether rest mode is on
- linked support information needed to connect two phones for partner or carer support
- contact details you choose to save, such as a phone number for support contact
- launch list information if you join the BondWell waitlist on our website
- basic technical and service information needed to keep the app working reliably and securely
4. What stays private
BondWell is designed to keep boundaries clear.
- Medication names are not part of the shared partner experience.
- Partner mode is designed to be view-only.
- The person using BondWell stays in control of whether gentle sharing is turned on.
- BondWell is designed to support communication, not surveillance.
5. How we use information
We use information to:
- provide BondWell’s routine, reminder, and linked-support features
- help both phones reflect the same shared routine and support status where sharing is enabled
- send account, security, and launch-list communications
- improve reliability, safety, and product performance
6. What may be shared with a linked partner or carer
If linked support is enabled, BondWell may share routine and support status information such as whether a reminder has been marked, whether support was requested, whether rest mode is on, and selected contact details such as a saved phone number. The linked phone is designed to help someone support the person using BondWell — not to take control of the account.
7. Your control and choices
- You can turn gentle sharing off.
- You can unlink the other phone.
- You can change reminder timings and routine settings.
- You can contact us if you want to ask about your information.
8. Service providers and website tools
BondWell may use trusted service providers to support app hosting, data storage, account emails, notifications, and website waitlist forms. These providers only receive the information needed to perform those services for BondWell.
9. Data retention
We keep information only for as long as it is needed to provide BondWell, keep the service secure, meet legal obligations, and support product operations. We may update this approach as BondWell develops.
10. Updates to this policy
We may update this Privacy Policy as BondWell develops. When we do, we will update the date at the top of this page.
11. Contact
If you have questions about this Privacy Policy or how BondWell handles information, email hello@bondwell.co.uk.